For more detailed information please click on the respective word within the survey of functions!
1) Core Data Administration
TCmanager seminar administration software is based on the broad possibilities of core data administration. Not only customers and course modules but also seminars and key tables may be distinguished by various characters. Also catalogues and resources for example trainers, rooms and equipment may be registered with all individual properties.
All conjunctions to other data may be shown by touch of a button. Therefore connections as well as further information may be tracked easily.
(2) Types of Courses
Many training organisations offer a broad variety of course types. Therefore TCmanager provides a wide spectrum of possibilities. Course modules may be defined as single courses or seminars, as CBTs or WBTs. Also module combinations for course packages are possible.
Training programmes, as well as rhythmic tutoring in the evening, date sequences or online-events – TCmanager seminar administration serves all these varieties.
Courses can also be provided with entry tests, information packages and credits.
TCmanager supports planning of events actively by retaining resources, such as trainers, rooms or equipment. The software lists resources available and reports scheduling conflicts. Even whilst planning, bottlenecks are indicated and can therefore be avoided in time. Holidays and blocked periods are announced.
When rescheduling an event booked, participants are displayed. On demand TCmanager carries out automatically event scheduling and booking of participants.
(4) Interacative graphical Schedule
Graphical schedules, providing overviews of courses and resources, are particular highlights of TCmanager. Course schedules, equipment- and room planning are available as lists as well as graphical schedules.
Planning, bookings and changes can be carried out by mouse click as well as by drag & drop function – directly out of the graphical timetable. Layout, colours and contents in relationship to time pattern, colour scheme and level of detail are defined by users’ individual demands.
Also special requests such as synchronized schedules, displaying general overviews and resource related, individual schedules are provided for by TCmanager.
TCmanager’s customer administration is based on wide possibilities of an address database, where companies and their employees are administered.
Data of customers may be enhanced by various characters concerning marketing aspects, such as for example: interests, contacts and priorities. This valuable information enables you to extract new order potential from your daily business. Educational demand of a customer, the respective booking history or the customer’s qualification may be directly accessed. Same applies to turnover being generated with any business partners. Depending on your request, reports will be designed as a general overview or enhanced with relevant details.
The innovative qualification management function accompanies the recent trend for
determined and active personal development.
Qualification profiles and actual customer’s qualifications are matched. The resulting difference displays call for actions and recommendations to complete and/or enhance education profile. Results of variance analysis may be displayed in list form as well as in
a graphical scheme. This way personal development may be managed systematically.
Whether you generate orders, maintain business contacts or administer recurring jobs in
a resubmission system – TCmanager offers a variety of possibilities to organise sales and service tasks. Broad functions enable you to retrieve data by simple as well as complex queries which are to be handled close to intuitively.
This way the right customer data for telephone- or mailing campaigns may be defined. Your projects of any size are clearly documented, without loss of detailed information.
Credit programmes, course packages and company accounts as customer retention projects will casually be administered.
TCmanager enables direct mailing projects to advertise single course events. Addresses can not only be administered by educational need and interests, but also by properties recorded.
Telephone- and mailing campaigns of any size are initiated and carried out fast and efficiently. Each contact with the customer as well as any inclusion of an individual is automatically recorded in the respective core data. Customer data may be blocked for advertising campaigns. Description of course modules for catalogues and other print items may be generated instantly.
Participants of courses are to be booked, rescheduled and cancelled fast and easily. Out of the customer profile, directly out of the course event administration or out of the graphical schedule, single and collective bookings are carried out. No-name bookings, booking contingents are equally possible as bookings on waiting lists as well as a seamless exchange of participants.
Naturally accommodation bookings are arranged for just as simply by TCmanager.
Seminar administration requires lots of correspondence with trainers and customers, as well as purchase order processes for course material. TCmanager generates correspondence very flexibly through MS Word®mail merge letters. Combined printout of various documents such as e.g. booking confirmation, invoice and directions together are easily taken care of by print packages.
The documents may be printed on paper or sent via email directly out of TCmanager. Customers and Companies can be blocked for advertising campaigns.
TCmanager seminar administration software supports ordinary invoicing processes as well as more particular bills, collective invoices and credit notes. Invoices can also be individually defined by the requirements of several cost units separately. Also collective invoicing of company accounts and course packages is provided for by TCmanager. Data exports of various types into other e.g. financial systems are taken care of and may be carried out easily over various interfaces.
At the push of a button TCmanager generates significant evaluations for turnover and order numbers, course utilisation, participant statistics and your Top 20/50/100-Courses and - Customers. Fast, comfortably and effectively you may plan trainer- and room utilisation and control any time the actual status. The compulsory interface to MS Excel® enables any time up-to-date tables for pricing and calculation models.
The integrated complaint management tool, with individual and group evaluation of queries allows for recognition of new challenges in time. Therefore one can react accordingly. Evaluate feedback of your participants and ensure the quality of your portfolio.
Sound budgeting by realistic calculation of individual products and product groups ensures economic actions. Based on the cost of single products and the probable course volume, you may estimate future cost per period. This valuable tool was developed in close cooperation with our partners performing in global acting industry.
Purchasing order functions of TCmanager ensure that suitable material for your course event is complete and in time at your disposal. Enhanced with various possibilities to administer supplier and material the purchase order kit provides also reservation of material and requested volume.
Volume of material used per course event (and/or attendee) is precisely documented.
From order to material request, many comfortable and effort reducing functions are at your service. Supplier contracts administration allows for detailed information concerning develop-ment of business contacts as well as pricing of individual suppliers.
Your course offer will be presented in Internet / Intranet. Not only descriptions of courses, fees and course events but also multilingual and illustrated catalogues may be generated. New events may be released for publishing on the net by authorised users. Your customers and employees may then directly register for the respective course event over the net.
For flexible implementation of web applications API-Interfaces are at your disposal.
(16) MyTCmanager
– for Customers
offers password protected access for your registered customers. Your colleagues and staff may directly log in, access their personal data, their own course history and modify personal data. Educational need may be updated, courses booked and cancelled. Group bookings take particular booking- and cancellation fees into account.
– for Trainer
allows a trainer to be informed any time from any place about updated work schedule. Courses and activities will be displayed graphically and in list form. Trainers may enter e.g. their holidays, so their preferences can be taken into account, when the training organisation plans next terms courses.
The E-learning platform administers fast and easy WBTs, chats, news and glossaries. Naturally the usual standards AICC and SCORM are supported. Users of TCmanager learn
in a very short period how to connect and publish course contents.
Online tests with multiple-choice-questions, as gap-text or drag&drop-tasks may be generated, modified and evaluated by the user. Didactical tests may also be used to check the entry level of prospective participants before enroling them to a particular course.
Depending on their test result, participants can be advised to enter certain courses to complete their education.
Curriculum Editor enables graphical display of training programmes. The conjunction of individual courses will be displayed with individual information. The user defines the order, potential choice of assigned course modules as well as the individual colour.
Relationships of the individual modules will be consequently retained. Changes will be transmitted dynamically in the web design of catalogues. By clicking twice on the active graphical symbols, more information to the respective course module can be gained.