Hotline and Support

Customized Services

Our highly qualified service hotline for user questions, technical support and global LMS training is part of our service portfolio.

One in three of our colleagues are taking care of the requirements of users. Our hotline-team is available during usual office hours. Naturally we also offer longer support services during critical and important projects. On request we will also to provide you with an on-site support team, taking exclusively care of your special requirements.

Let us know your demands. We are confident that we will always find a solution.

Requests and Support Concepts

Julia Nüssel

CEO - SoftDeCC Service GmbH

Kapuzinerstr. 9 D

80337 Munich

Information ++49 (0)89 / 3090 839 - 0

Hotline: ++49 (0)89 / 3090 839 - 10

j.nuessel(@)softdecc.com

CEO - Julia Nüssel

KnowHow for Learning Professionals

for Users and Administrators

A complex training administration software such as TCmanager® LMS delivers broad functionalities for your requirements. However, it is of little use if one can not operate it. Thus we provide TCmanager® user and administrators with thorough training. During training we focus on your particular business model and specific configuration. Our experienced instructors analyse your special requirements and include those appropriate in the training session.

Also during a testing period your project team will receive thorough training. A completely new implementation, modified processes or new training staff can be other reasons to update your TCmanager skills.

Another valuable opportunity is the TCmanager User forum in Munich. This annual convention enables your staff to exchange experiences with other members of the TCmanager community. Each year users from various enterprises meet up to discuss updates, functionalities and to be introduced to the latest developments.

We will be happy to welcome you in Munich!

LMS Support

After implementing TCmanager® LMS we also support your training team. Our partner company SoftDeCC Service GmbH offers Hotline-Services for users and administrators. We will also be able to provide you with your own on-site consultant, who will exclusively see to your requirements.

Testimonials

  • Reference of Dr. Birkmann

    Advisory Skills and Service Orientation

    We have chosen TCmanager® due to the versatile configuration possibilities and the broad function portfolio. SoftDeCC has proofed high readiness in adopting to the processes and infrastructure or our enterprise. The profound advisory skills and high service orientation have been key factors to a close cooperation.

    Dr. Karin Birkmann, Leiterin KYOCERA ACADEMY, KYOCERA Document Solutions Europe B.V.
  • Reference of Mr. Bachmann

    Excellent Support

    act-Academy (previously Siemens Academy) offers practice oriented apprenticeship and services across all IT-issues. Since over 25 years we centre around our customers' needs. TCmanager® offers us optimum support. All processes and tasks such as course planning, entolment, participant administration, website, CRM and project management are managed using TCmanager. Also the excellent support of SoftDeCC is to be mentioned.

    Daniel Bachmann, Managing Director, act-Academy GmbH
  • Reference of Mr. Schaefer

    Especially created for Training and Qualification

    Since 2015 YASKAWA is SoftDeCC's customer and employs TCmanager® LMS. After a thorough evaluation of suitable management tools for our corporate training we are happy to have decided for SoftDeCC. It is immediately apparent that this software has been especially developed for training and qualification management. We gained instantly broader possibilities than required and demandet. We are certain, that we have equipped our training centre future-oriented and will increase efficiency as well as our training quality by the use of TCmanager®.

    Torben Schäfer, Manager YASKAWA ACADEMY, YASKAWA Europe GmbH
  • Reference of Ms Werner

    Functionportfolio and Usability

    Our high demands concerning functionality on one hand and usability at the same time where perfectly met by SoftDeCC by employing individual solutions. The always competent advice and support were especially helpful, same as the constructive and solution-oriented discussions. The high reliability and the pleasant contact have established a very good cooperation.

    Astrid Werner, HDZ-Branch Stuttgart
  • Reference of Mr. Ziefle

    Unlimited Recommendation for TCmanager

    Efficient progress in a lean organization is possible by employing a well-thought out and established standard-software, which serves all requirements. Since 2001 TCmanager allows us to serve our customers' needs fast and efficiently. We absolutely recommend TCmanager as a software and SoftDeCC as a competent and service-oriented software provider.

    Michael Ziefle, Managing Director, NT+C Südwest GmbH
  • Reference of Mr. Froeschl

    Perfect Solution

    TCmanager LMS provides Arrow ECS AG worldwide with the perfect solution for planning, organization and execution of IT-trainings. Even the most complex processes can be executed quick and efficiently. By now TCmanager is also used as a sales tool for generating offers and managing business contacts. TCmanager offers a well-thought out software-package for executing our operative training business.

    Peter Froeschl, Manager Business Group Training, Arrow ECS AG
  • Reference of Mr. Siepmann

    Innovative and Reliable

    Since 1998 SoftDeCC is a solid part of the German eLearning landscape. SoftDeCC has always been a reliable partner who contributes with interesting articles to our journal. Also continuous attentions have been drawn to SoftDeCC due to innovative projects, which have been submitted in the competition of our eLearning Award.

    Frank Siepmann, Chief Editor, elearning Journal
  • Herr Jan Holk, Maschinenfabrik B. KRONE

    SoftDeCC is our Reliable Partner

    TCmanager offers everything what can be wished for when searching for an appropriate tool for a training center. Our worldwide training offer for sales partner and customers is today supported by targetgroup optimated trainingsportals. The administration of events, enrolments and resources features a logical set-up and can be operated by intuition. Clear reports can readily be generated at anytime. We will face our future training and elearning challenges together with SoftDeCC, who is our reliable partner.

    Dipl.-Ing. (FH) Jan Henrik Holk, Head of Training Center, Maschinenfabrik Bernard Krone GmbH