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Hotline, Personal Contact, and Hosting
Get fast support, build your knowledge, and use SoftDeCC safely in your operations—with service packages tailored to your needs.
SoftDeCC combines a user hotline, customized SLAs, training, and personalized consulting into a modular service package. Administrators receive direct support for questions and issues, while customized training helps teams use SoftDeCC LMS efficiently and securely. Whether it’s online training, in-person training, or an update workshop: you choose the services that fit your processes, operating hours, and requirements.
From quick support requests to customized administrator training: SoftDeCC provides reliable support for the operation, further development, and optimal use of your learning infrastructure.
Discover the service and support packages that are right for your SoftDeCC solution.
Technical Support
Training Courses
Personal Contact
Our Service Modules for You
Customized Service Packages
Organizations that use SoftDeCC LMS, TMS, or other modules of the Learning Ecosystem have varying needs: Some companies primarily need readily available support for their administrators, while others prioritize regular training following version updates. That’s why SoftDeCC offers its services in a modular format—you choose what your organization needs.
User Hotline & SLA
REST APIs and standard connectors for HR, ERP, and identity systems — data flows automatically, without duplicate data entry.
Education & Training
User and administrator training, update training, and webinars tailored to your processes.
Personalized Consulting
Personal contacts to assist with the implementation and further development of your learning infrastructure.
Custom Hosting
Managed hosting of SoftDeCC modules, without you having to operate your own server.
Test Installation
Full-featured trial access as the basis for a risk-free, fact-based decision.
Direct support with guaranteed response times
User Hotline & Custom SLAs
The SoftDeCC LMS User Hotline is the direct channel for administrators and users when questions or issues arise. Instead of going through a lengthy ticket process, your LMS administrators receive answers from SoftDeCC staff who know the system inside and out.Response times are not governed by a standard contract but are defined by an individual Service Level Agreement (SLA)—tailored to your operating hours, the criticality of your LMS deployment, and the size of your user base. This is what sets us apart from generic software support contracts: Your SLA reflects your actual needs, not those of an average customer.
For Implementation, Operations, and Projects
User Training & Courses for SoftDeCC Modules
Training for Users and Administrators
A comprehensive learning suite like SoftDeCC LMS offers a wide range of features to meet all training process requirements. Only teams that truly master the platform can realize its full potential.
That is why SoftDeCC offers training for users and administrators—with the goal of enabling your LMS administrators to define processes, manage settings, and further develop the system on their own.
The training courses are tailored to your specific business model and requirements. SoftDeCC does not offer generic system introductions: The trainers work directly with your actual configurations and workflows.
Training Formats and Focus Areas
The goal of the training sessions is to ensure the efficient and secure use of SoftDeCC LMS—from the basics to customization for company-specific processes. Especially during the onboarding phase, SoftDeCC focuses on mastering the core functions and process integration.
SoftDeCC offers personalized training for your administrators, as well as support for important updates or the implementation of new features.
The training sessions are conducted in one of the following ways:
• as an online training course
• as an in-person training course at your company
• at the SoftDeCC offices in Munich
In addition, our regular webinars and workshops on SoftDeCC LMS keep administrators and subject matter experts up to date.
Networking & Training
User Forum & Community Exchange
A valuable complement to personalized support and training: the SoftDeCC User Forum. This is where cross-organizational exchange takes place within the SoftDeCC community—among L&D managers, administrators, and training centers from a wide variety of industries.
In the forums, new features and solutions are presented, future developments are discussed, and specific practical questions related to day-to-day LMS use are addressed. Anyone interested in learning how other companies map out certain processes in SoftDeCC LMS can find direct answers from peers here.
Check out the latest dates—it's worth attending.
References
What Our Customers Say
TCmanager LMS offers everything you would expect from a software tool for training centers. Today, our extensive training offerings for our service and sales partners and customers are optimally supported worldwide by training portals tailored to specific target groups and countries. The management of schedules, bookings, and resources is logically structured and intuitive to use. Reports can be generated quickly and clearly at any time. SoftDeCC is our reliable partner, with whom we will continue to deliver our in-person training and e-learning offerings in the future.
YASKAWA has been a customer and user of TCmanager® since 2015. After an extensive search for a management tool for our training and professional development programs, we are now glad that we chose SoftDeCC following the implementation. It quickly becomes clear that this software was designed specifically for training and certification management. We’re discovering far more capabilities than we initially required or expected. We’re confident that TCmanager® will help us position our training facilities well for the future and improve our efficiency and quality.
SoftDeCC did an excellent job of bringing to life the high standards we set for functionality on the one hand and user-friendliness on the other through customized solutions. The expert advice and support, as well as the constructive and solution-oriented discussions, were particularly helpful in this regard. The collaboration has been excellent, thanks to the very pleasant working relationship and high level of reliability.
For more than 30 years, training and education for Schneider Electric’s customers and partners have been closely linked to quality and reliability. In 2019, we chose SoftDeCC’s TCmanager® LMS (Learning Management System). The support we received from SoftDeCC during the implementation phase was extremely helpful. Since then, the learning system’s feature set has been continuously expanded, offering more options to meet our growing needs. The SoftDeCC team is very familiar with our application and has been a great help!
Hella Academy provides technical training to repair shops and retail partners on our products, as well as on specialized topics such as “Hybrid & High-Voltage” and driver assistance systems. We have been a satisfied customer and user of theTCmanager® LMS since 2015. We are particularly impressed by the support time and again. Any customizations or new features we request for the application’s functionality are implemented smoothly and help us better serve our customers.
Free Consultation
Define the Appropriate Service Package
Talk to us—we'll put together a service package that's perfectly tailored to your team size, your level of criticality, and your budget.
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Over 25 Years of Expertise
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Made in Germany
Frequently Asked Questions
FAQ: LMS Support, Hotline & Training
What support packages does SoftDeCC offer?
SoftDeCC offers modular service packages: a user hotline with customized SLAs, training for users and administrators, personalized implementation consulting, as well as hosting and a trial installation. Each package is tailored to the specific needs of the respective company—there is no one-size-fits-all package.
How quickly does SoftDeCC Support respond to inquiries?
Response times are specified in writing in the individual Service Level Agreement (SLA). The hotline is the primary channel for user and administrator inquiries. Please contact your personal SoftDeCC representative directly to discuss specific availability and SLA options.
Can the LMS training also be conducted online?
Yes. Training for SoftDeCC LMS is available as online training, in-person training at your company, or at the SoftDeCC offices in Munich. The format is determined based on your preferences and the training content.
Who are these administrator training courses intended for?
The training sessions are designed for LMS managers and IT administrators who configure SoftDeCC LMS, manage user permissions, and define processes. SoftDeCC also offers refresher training for existing administrator teams following major software updates or the release of new modules.
What is the SoftDeCC User Forum?
The User Forum is a platform for SoftDeCC LMS customers to exchange ideas. Participants discuss use cases, gain insights into new features, and network with other training centers. Current dates are available on the SoftDeCC events page.
What sets SoftDeCC training apart from generic LMS training?
SoftDeCC training courses are tailored to your specific business model and processes. Instead of providing general system introductions, SoftDeCC trainers work directly with your actual configurations, workflows, and requirements—which significantly shortens the time it takes to become productive.
