Made in Germany · ISO 27001 · GDPR-compliant
Attendee Management - Software for Seminars, Webinars, and Training Programs
Why Choose SoftDeCC TMS for Your Participant Management?
Manually maintained spreadsheets, semi-automated email distribution lists, and scattered file storage—many training centers are familiar with these challenges. SoftDeCC replaces these siloed solutions with a centralized participant management system: structured, GDPR-compliant, and directly integrable into your existing learning infrastructure—for webinars and online training courses as well as in-person seminars, each of which has its own specific requirements.The result: less administrative effort, reliable communication, and comprehensive documentation—from initial registration to certification.
Your benefits at a glance:
• Automated participant registration & confirmation
• Personalized and automated participant communication
• Centralized participant management—GDPR-compliant and auditable
• Format-specific additional features for in-person events
• Integrated feedback features and performance measurement
• Reporting and training management at the click of a button
B2B or Individuals
Interfaces
All Learning Formats
Feature Overview
Overview of Participant Management Features
✓
Registration & Self-Service: Quick registration with automatic confirmation, flexible booking options, and QR code-based check-in. Digital attendee lists provide real-time transparency—regardless of the event format.
✓
Communication & Support Automated emails, text messages, and app notifications keep participants informed in a timely manner about dates, access links (for online events), or event locations (for in-person events), as well as personalized information.
✓
Manage Participant Profiles Digitally: Centralize individual participant data, qualifications, and preferences to enable targeted communication and optimal organization.
✓
Course Materials & PDF Annotator Digital training materials for all learning formats that participants can personalize and annotate as needed.
✓
Feedback & Certificates: Integrated evaluation tools enable immediate feedback after events, while automatic certificate generation confirms completion.
✓
Complaint Management: Record and handle participant complaints quickly and systematically—for lasting satisfaction.
✓
Customer Portal for Participant Self-Management Participants can conveniently manage their own data, registrations, and course materials—reducing administrative burden and increasing transparency.
Traditional Seminars + Courses
Additional Requirements for In-Person Classes
Anyone participating in a webinar needs an access link. Anyone traveling to an in-person seminar lasting several days needs more: directions, a hotel recommendation or reservation (if applicable), details about meals, and information about the venue itself.
SoftDeCC includes this attendance-specific additional information as part of its communication with participants:
• Maps and directions to the event venue
• Information on meals (e.g., indicate dietary preferences when registering)
• Hotel information and recommendations for multi-day events
• Venue-specific information (parking, access, on-site contacts)
Reporting & Education Management
How many participants dropped out of a seminar? Which qualifications are missing in which team? SoftDeCC provides actionable reports on registration rates, cancellation rates, feedback results, and proof of qualifications. The data can be exported and integrated into BI systems—serving as the foundation for sound decisions in educational management.
Do you offer subsidized training courses?
For educational providers with AZAV certification, SoftDeCC also handles the administration of education vouchers and AVGS programs.
Get a free consultation now
Ready for efficient attendee management?
In just 30 minutes, we'll show you how to efficiently manage your seminar participants using automated communication.
✓
Over 25 Years of Expertise
✓
Made in Germany
Frequently Asked Questions
FAQs on Participant Management
How much administrative work does SoftDeCC save in terms of participant management?
SoftDeCC automates registration, booking confirmations, reminder emails, and waitlist management. Many training centers report that the number of manual, individual steps has decreased significantly—freeing up your team’s time for more substantive tasks.
Is SoftDeCC GDPR-compliant—and where is participant data stored?
SoftDeCC is GDPR-compliant and runs on ISO 27001-certified servers in Germany. Participant data does not leave the DACH region. SoftDeCC is also ISO 9001-certified.
Can SoftDeCC be integrated into existing HR or ERP systems?
SoftDeCC offers standardized interfaces for HR, ERP, and identity management systems. SSO, LDAP, and custom API integrations are supported.
How does participant management differ from seminar management?
Seminar Management handles the event— dates, rooms, and instructors. Participant Management focuses on the individuals: registration, profile information, communication, and proof of qualifications. SoftDeCC covers both aspects in a single, integrated system.
Are the requirements for participant management different for webinars and in-person seminars?
Essentially, no—registration, communication, profiles, and certificates work the same way for both formats. In-person formats include additional information that is not required for online formats: directions, meals, and, if applicable, hotel reservations.
Can participants manage their own reservations and information?
Yes. The participant portal offers self-service options: registration, cancellation, data management, and access to course materials and certificates—all without administrative intervention.
